Greetings from the President
Since our founding in 1953, Fuji Kotsu has been committed to making safety our top priority while providing private charter bus and travel services. Our mission is to offer our customers enjoyable travel experiences. Our buses, adorned with colorful water droplet patterns on a blue background, symbolize vehicles that transport happiness and joy to our passengers. Our traditional theme, the ‘Rainbow Bubbles Tour,’ has been a favorite among customers. The vibrant dots on our buses, resembling stars twinkling in the night sky, represent our aspiration to be guardians of our customers’ travel dreams. We aim to provide you with the best travel experience, filling your journey with happiness and joy. At Fuji Kotsu, we understand that ensuring safety is our most critical mission. It is the foundation of our customers’ trust in us and a vital part of our social responsibility as a bus company. I am honored to have become the third president of the company on October 1, 2021. I will continue the company’s longstanding commitment to safety and service, striving to create a high-quality bus travel company that meets the demands of the times and offers comprehensive travel services. We look forward to providing you with the best travel experience, ensuring your satisfaction and trust in us.
President and CEO Kaoru Fujioka
Fuji kotsu Co., Ltd.
『 Seeking the Path of Commerce and Refining Ourselves 』
President and CEO
October 13, 1953
20 million yen
General charter passenger automobile transportation and travel agency
150 Asanohonmachi Ni, Kanazawa, Ishikawa 920-0841, Japan TEL: 076-252-8111 / FAX: 076-251-4126 IP-TEL: 050-3537-1488 1 【OCN．phone】
■Tokyo Information Center
〒104-0045 4-4-14 Tsukiji, Chuo-ku, Tokyo, Japan
‘Your Happiness is Our Business’ is the guiding principle of Fuji Kotsu, passed down from our founder, Mr. Akira Fujioka. We have always prioritized meeting our customers’ needs, going the extra mile to fulfill their expectations and wishes. Since our establishment, we have relentlessly pursued customer satisfaction, earning their trust by providing high-quality services. Customer-centricity is at the core of our operations, and we continuously strive to enhance service quality for a more enjoyable and comfortable travel experience.
With ‘Your Happiness is Our Business’ as our Philosophy, Fuji Kotsu consistently listens to customers’ needs and requirements, offering tailored travel plans and services to ensure safe and seamless journeys. To enrich our customers’ travel experiences, we focus on service quality and completeness in every aspect. For example, during the planning phase, we provide travel proposals that align with customers’ preferences. Additionally, we have skilled guides and drivers dedicated to delivering top-notch travel services.
This business philosophy also influences our work environment, as we expect our employees to wholeheartedly contribute to making our customers’ journeys joyful. Consequently, we invest actively in employee training and welfare, fostering a motivated workforce.
‘Your Happiness is Our Business’ aims to create a happy environment for both customers and employees, significantly impacting our business development. We firmly believe that only by satisfying our customers can we earn their trust, reputation, and achieve the sustainable growth of our company.
The '3S Spirit'
The ‘3S Spirit’ is the guiding tradition of Fuji Kotsu, encompassing three key elements: Safety, Service, and Superiority.
Safety: Ensuring Safe Operations Fuji Kotsu places safety as the foremost consideration. All bus drivers undergo rigorous training and strictly adhere to safety driving regulations. Furthermore, we conduct regular vehicle inspections and maintenance to maintain the highest level of safety consistently. We prioritize safety to ensure customers can travel with peace of mind.
Service: Dedicated Customer Service Fuji Kotsu is committed to providing dedicated customer service. Our staff receives specialized training to understand customers’ needs and requirements, striving to deliver the best possible service. We continuously monitor customer needs to prevent any discomfort during their journey. Customer feedback is highly valued, driving ongoing service improvements.
Superiority: Setting Us Apart To distinguish ourselves from other companies, we focus on delivering higher-quality services. For instance, we provide the latest travel information and itineraries to meet customer demands. Additionally, we offer competitive pricing, ensuring customers receive high-value travel experiences.
Fuji Kotsu upholds the ‘3S Spirit,’ seamlessly balancing and improving the three elements of safety, service, and superiority to allow customers to travel with peace of mind.
We are proud to announce that our company has been honored with the title of “Top 30 Outstanding Tour Bus Companies as Voted by Industry Professionals” for 23 consecutive years in the 32nd edition organized by Travel News. This recognition aims to select companies that provide exceptional services from among over 4,000 bus companies nationwide.
We have also been awarded the highest level of three-star rating in safety assessment certification conducted by the Japan Bus Association. The assessment criteria include factors such as the number of traffic accidents and safety management systems.
We have also received certification under the Green Business Certification System, which is designed for businesses engaged in transportation (including trucks, buses, taxis, ferries, river transport, port transport, and warehouses) with a focus on environmental protection. This certification assesses whether businesses have implemented environmentally friendly measures and comply with environmental regulations.
We have also achieved a two-star rating under the “Good Driver Workplace Certification System,” formally known as the “Driver Workplace Well-being Certification System.” This certification is aimed at improving workplace environments in the automotive transportation industry (trucks, buses, taxis). It evaluates the measures a company implements for employee health management, such as improving working conditions and conducting stress assessments.
We are grateful for these certifications and awards, which reflect our ongoing commitment to service quality and safety.
The “Belmark Movement” is an initiative that involves collecting waste paper and donating the proceeds to welfare organizations and childcare institutions, among others. We have Belmark recycling bins in our office, where employees recycle waste paper, and the proceeds are contributed to this movement. This activity aims to promote recycling and reuse of resources while making a positive contribution to society.
The “Bottle Cap Recycling Movement” is an initiative aimed at collecting plastic bottle caps and using the proceeds to purchase medical equipment such as wheelchairs and prosthetics. We have recycling bins for bottle caps in our office, where employees contribute by recycling plastic caps. Additionally, our employees also collect plastic caps at home and regularly donate the proceeds. This activity promotes environmental conservation while providing assistance to those in need of medical equipment.
Furthermore, our company actively participates in various social welfare activities, including providing financial support to impoverished areas, making donations to disaster-stricken regions, and organizing environmental conservation events. We firmly believe that businesses should not only pursue economic benefits but also shoulder social responsibility and contribute to society.